Terms and Conditions
M T Austin is the owner of the property. The contract is between the owner of the property and the guest.
Enquiries shall be held provisionally for 7 days on a verbal booking.
If the booking is made at least 6 weeks before the holiday starts, a deposit of 30% is payable. On receipt of the deposit we shall confirm the booking in writing. If we have not received the deposit within 7 days of the booking the provisional enquiries may lapse.
The balance of the rent is due 6 weeks before the start date. If the booking is made less than 6 weeks before the start date then the full rent is payable within 7 days of the booking. If the balance payment is not received by the due date, then the guest may lose the booking and the deposit may be forfeited.
In the event of cancellation by the guest less than 6 weeks before a holiday begins the whole rent is due unless we succeed in re-letting in which case the rent shall be returned less the deposit. With more than 6 week's notice, the rent shall be returned less the deposit amount.
We recommend that you take out Cancellation Insurance.
Payment can be made by bank transfer, debit card, PayPal or cheque. There is a 3% surcharge for credit cards. Please add any charges to the rent payable.
Overseas guests may pay in sterling by cheque drawn on a UK bank or by electronic transfer. If paying by bank transfer please ask your bank to pay the charges at each end of the transaction. Any charges for payments from overseas will be passed on to the guest.
Bookings shall not be accepted from stag or hen parties.
Arrival and Departure
Tenancies commence at 3:30pm on the first day and terminate at 10am on the day of departure. If it is possible to allow earlier access we shall try to advise you.
Available from November to March, apart from Christmas and New Year. Sometimes available at other times, please enquire.
There are two parking spaces available for each property.
All properties are non-smoking - please do not smoke in the apartment under any circumstances.
Pets are not accepted in the apartment or within cars in the car park.
Towels & Linen
Towels and linen are included in the rates. Linen is changed between holidays and a change of linen is provided weekly during holidays, on request.
We can also provide a high chair and a travel cot with or without cot sheet, duvet, and duvet cover (at a small additional charge).
Kiln Stair Gate
We can also provide a stair gate for the Kiln livingroom/kitchen if required.
Pillows & Duvets
Pillows & duvets have synthetic filling without feathers.
The mobile phone signal is not so good within the building, (except Kiln). The signal improves as you move towards the gate.
Electricity and central heating are included in the rental.
Obligations of the Guest
The guest agrees:-
a. to pay for any losses or damage to the property caused or allowed by the guest.
b. to take good care of the property and leave it in a clean and tidy condition on departure. The owner reserves the right to make a charge for extra cleaning if the property is not left in a satisfactory condition. Should the owner be dissatisfied with the condition of the property, he may refuse to take a booking from that guest again.
c. to permit the owner and his agents reasonable access to the property
d. not to part with possession of the property, or share it, except with members of the party listed when booking
e. not to exceed the total number of people stipulated in the property description
f. not to sell or transfer the booking to another party without the owner's agreement
g. not to cause an annoyance or become a nuisance to occupants of adjoining premises
h. not to smoke or allow smoking in the apartment
i. not to bring or allow any pet into the environs of Woodwick Mill
Non-availability of property
If for any reason beyond the owner's control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the guest will be refunded.
The owner shall not be liable for any loss or damage which the guest or any other person may suffer arising out of or in respect of any letting.
Breach of Contract
If there is a breach of any of these conditions by the guest or any of their party, the owner reserves the right to re-enter the property, and require the guest and their party to leave.
If there is a breach of any of these conditions by the owner then the guests have the right to end their holiday.
The contract is governed by Scottish law.
We endeavour to prepare the properties to a high standard. However, if a problem does arise please advise us immediately. Every effort will be made to assist you.
If the owner is denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the holiday, then this may result in a reduction of any compensation which may be payable to the guest arising out of such a complaint.
Faults or Breakages
If something breaks or becomes faulty during the holiday please advise us immediately - this will give us time to fix the problem before the next guests arrive.